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About pannoval press

We are a small imprint creating limited edition photo books. Launched in 2020 our first two titles feature the work of the social documentary photographer Wendy Aldiss.

Titles are produced by invitation only so please do not submit proposals.

Privacy Policy

User privacy and data protection

We take your privacy seriously. This document lets you know how we will process and protect any data you share with us.

Our data protection policy is based on the following principles:

We recognise the need for user privacy and data protection legislation compliance
We understand we have a duty of care to our clients
We only collect and process Data that is absolutely necessary and in the best interests of our clients and any data collected will be for the purpose of the services we provide
We will never pass any client Data to a third party unless we have your express permission and it is in your best interest
We endeavour to ensure that all our Data is correct and up to date

We aim to comply with

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

Contact forms and emails

If you contact us using the form on our contact page, the information you provide will be transferred to us via email, which will then be stored in our database.

Site visitor tracking

This site uses Analytics software to track user interaction. This information allows us to determine the number of people using our site, so we can understand how our site is being used, so we can improve our services. We do not have access to information which will identify you.

You can prevent the Analytics software from tracking your interaction with the site by disabling cookies on your internet browser.

Data Breaches

In line with data protection regulations, we are obliged to report any data breaches. We will adhere to the requirement to do so within 72 hours and will report to the appropriate authorities. This also applies to any data theft.

Data Controller

The data controller of this website is: Pannoval Press

Data Protection Officer
Wendy Aldiss, Pannoval Press
Email: [email protected]

Our privacy policy may change from time to time in line with legislation or industry developments. Any changes will be detailed on our website.

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Terms & Conditions

Please read these Terms and Conditions carefully. By using this service you signify your agreement to be bound by these Terms and conditions. These Terms and Conditions operate within the Consumer Protection (Distance Selling) Regulations 2000.

Contract Conclusion

Pannoval Press specialises in the sale of print books. If you submit an order to us via this site by clicking ‘Place Order’, your order is an offer to us to buy the goods on our website under these Terms and Conditions.

We will send you an automatically generated e mail accepting your order. The contract will relate to only those goods which are referred to in our e mail confirmation of acceptance of your order. You should read and check these details carefully to ensure that they are correct. If the details are not correct, please contact us immediately via email.

The contract language is English.

Availability and Delivery

Information displayed on the website relating to availability is subject to change without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

Copyright

All content included in and made available through Pannoval Press such as images, text, logos, graphics, icons, electronic downloads, multimedia or audio content is the property of Pannoval Press or our content suppliers and is thus protected by all applicable national and international trademark service marks, copyright and other intellectual property laws, rules and regulations. You may not extract or re-use any content from Pannoval Press for any reason without express written consent from Pannoval Press. You understand that copying, mining or extracting data or content found on Pannoval Press or downloaded through the Pannoval Press website, for any reason or purpose, without permission from its owner, may constitute an infringement of intellectual property law(s) or regulations.

Security of Payment

Pannoval Press uses SquareUp encryption to ensure the highest levels of security are enforced around our payment and order processes so that your personal information and payment details are kept secure. This information is protected by the Data Protection Act 1998 and complies with the Payment Card Industry Data Security Standards and Regulation 4 of the Consumer Rights (Payment Surcharges) Regulations 2012.

Delivery

We deliver the goods ordered by you to the address you provide at the time you create your order on our website. Delivery will be made in accordance with the information on the order pages at the time of placing the order. We are not liable for any delay caused by the unavailability of you to accept the delivery. If there has been a delivery attempt made it will be your responsibility to contact the post office or courier company as soon as possible to arrange collection or re-delivery.

Customs Charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country/region of the destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Pannoval Press has no control over additional charges in relation to customs clearance. Pannoval Press recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

How do I return an order?

Your satisfaction is paramount to us, so we offer a 21-day returns policy. If you have received damaged, defective, or incorrectly shipped merchandise you may return it within 21 days of the delivery date for a full refund of the cost of the items returned including initial delivery costs. If you have simply changed your mind, return your order within 21 days of the delivery date for a refund minus the initial delivery costs. Return postage is to be covered by the sender.

For a refund or exchange, return the item(s) in their original condition (ideally in the original packaging) to the address listed below. We recommend you use a registered mail service that includes insurance for your returns, as we can only give you a refund or exchange if we receive the items. If the item is not returned in its original state (unused), we may not be able to issue a full refund. Please also ensure that you include details of your name, address and order number so that we can ensure that your return is processed as quickly as possible.

Email us for full return details: [email protected]

Cancellation by us

We reserve the right to cancel the contract between us if, for example:

We have insufficient stock to supply your order within 30 days
We do not deliver to your area or country
One or more of the goods you ordered was listed at an incorrect price due to typography errors or an error in the pricing information received by us from our third party suppliers

Title and Risk

You become the owner of the goods you have ordered when we have received cleared funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for loss, damage or destruction.

Force Majeure

Every effort will be made to carry out purchase requests and delivery of goods but Pannoval Press shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or defect or damage caused in delivery that is caused by any event or circumstance beyond its reasonable control, including, without limitation, strikes, lock-outs and any other industrial disputes, breakdown of systems or network access, flood, fire, explosion.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with English Law and subject to the jurisdiction of the courts of England and Wales.

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